Banking and Capital Markets
Five ways banks can scale global capability centers for AI value
Global capability centers can be where banks build AI at scale, not just where they save cost.
AI and capability centers are complementary: AI can turn centers from cost hubs into engines of innovation.
Research methodology
Designed as strategic hubs, capability centers can drive AI innovation, resilience and growth.
Navigating a growing but complex landscape
More banks are expanding centers, but talent competition and governance are challenges.
Five ways to prepare
- Give centers ownership of end-to-end capabilities, not just tasks.
- Build AI and data skills in the centers.
- Connect centers closely to business priorities.
- Strengthen risk and governance.
- Measure value, not just cost.
Summary
Capability centers designed for AI will be a source of competitive advantage.
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