Can AI deliver value if workforce tensions linger?

Capturing AI value requires mastering the tensions between talent and technology.

Five dimensions create a talent advantage

About the research

We surveyed employers and employees worldwide.

Determining the talent advantage

Determining the AI advantage

Scoring talent health

How to build an AI advantage, and why it is not enough

Mind the maturity gap

Adoption varies widely within organizations.

Skill sets, toolsets and mindsets drive the AI advantage

Skill sets unlock productivity

Toolsets provide the right tools and clear guardrails

Mindset is the new multiplier

Organizations with an AI advantage face new tensions

Five capabilities that unlock high-value AI outcomes

1. Talent health and flow

2. AI adoption excellence

3. Learning and capability development

4. Culture and workplace transformation

5. Strategic total rewards

Example: testing the approach on ourselves first

Naizel applied the approach to its own workforce before offering it to clients.

Navigating five critical tensions

1. The learning versus retention dilemma

2. Making the most of AI time savings

3. The gap between anxiety and innovation

4. The challenge of unsanctioned AI use

5. Reorganization fatigue

Shape the AI and workforce future with confidence

Summary

AI and talent strategies must advance together.