How to give health consumers the access and experience they value most
Health consumers value access most, followed by cost and relief from pain and anxiety.
Consumer health survey
Consumers value access most, but also want affordable care and relief from pain and anxiety.
What drives health system performance from a consumer's view?
Access, cost, quality and experience.
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A chart comparing what consumers value in health care.
How do consumer segments differ?
Needs vary by age, health status and income.
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A chart of consumer segments.
Why do consumers still prefer in-person care, and how do they view data sharing?
Trust and relationships matter; data sharing depends on benefit and control.
What will consumers agree to share?
Data that improves their own care, under clear protections.
How do consumers see the future of health care?
More convenient, personalized and digital.
Key actions for health organizations
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A summary of priorities for health executives.
Five priorities to give consumers the access and experience they value
Expand access, manage cost, design better experiences, use data responsibly and support mental wellbeing.
Read the full report
Methodology
Survey of health consumers across several countries.
Summary
Access, affordability and experience are what consumers value most.
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